The non-structural service empowering the residents waiting for structural prevention
Through flood preparation, a resident-elected flood committee, JC Plan_D gives voice to the Jefferson Chalmers‘ residents. The service also provide an emergency service during a flood to achieve a better prevention. The final deliverable is an animation and a service blueprint.
Location | Detroit, USA
Timeline | January-May 2022
Tools | Adobe Creative Suite, Figma
Role | UX Research, Data Visualization, Animation
Service Design
This service aims at bridge the gap in flood information and create neighborhood empowerment to better prepare residents before a flood. Also, it is able to create a service that helps Detroit residents get connected to localized Jefferson Chalmers weather information, rescuer resources, and community members during a flood emergency
Research
We conducted some secondary research to better know about this area. Here are the goals for the research we've set up:
Reasons for flood risk in Detroit
Detroit flood risk now and projection
Flood impacts people
Factors that perpetuate flood impacts
Flood protocols and protection from other areas
At the end of this step, we also analyze the collected data and visualize them, facilitating our communication with our target audiences.
Residents Interview
Interview with Jefferson Chalmers residents to generate discussion and learn more about participants needs, plain points, and desires.
Insight
There is a lack of preparation from feeling powerless
Flood information does not reach the residents accurately successfully
Residents feel unsupported by local government
There are generational differences with communication channels
Opportunity to leverage the strong community bonds and trust
Experts Interview
Discussion with experts to help map out the actors in the Detroit flood emergency.
Insight
Leaders need to make flood information easily accessible and centralized
Government entities and organizations need to work together to truly make a change
Block leaders are important actors in information disemination and emergencies
Need for continuous conversation about flooding in Detroit between gov entities Residents need to be connected directly to helpers
Co-Creation Session
Facilitate discussion and generate an environment of openness and trust to ensure all participants were comfortable to share their experiences. Understand what information residents know and need. Learn how to organize a group of community members to create a flood advisory committee
Insight
Residents could share specific knowledge coming from their experiences
Residents desire a network of experts to work together to combine their skills and power
